PRIVACY POLICY
This Privacy Policy explains how PinPathRN LLC (“PinPathRN,” “we,” “us,” or “our”) collects, uses, retains, and discloses personal information through the PinPathRN website, applications, accounts, educational-planning tools, recommendations, checklists, subscription and payment features, and related services (collectively, the “Service”).
This Policy is intended to be read with our Terms of Service. It applies to information we process through the Service and related support communications. It does not govern a third party's independent privacy practices, including processing by payment processors and app marketplaces.
1. Scope and Intended Users
The Service is intended for individuals age 13 or older who are located in the United States. Users age 13 through 17 may use the Service only with the permission of a parent or legal guardian. We do not knowingly offer the Service to children under 13 or knowingly collect personal information from them.
The Service is an educational-planning tool. It does not request or require medical records, health diagnoses, Social Security numbers, government-identification numbers, or other sensitive information that is not necessary to provide the Service. Do not submit such information directly to PinPathRN. Payment-card information entered through the designated payment process is processed by the applicable payment processor, app marketplace, or other payment service as described below; PinPathRN does not request that you provide complete payment-card numbers or card security codes directly to PinPathRN. We do not currently collect precise device geolocation through the Service. For checklist items involving health or clinical compliance requirements, including application and post-admission requirements, PinPathRN may allow you to track whether you have completed a general requirement, but PinPathRN does not collect, verify, or store the underlying vaccination records, physical-examination information, medical records, background-check reports, or other compliance documentation through those checklist items.
2. Information We Collect
| Category | Examples | Primary Purpose |
|---|---|---|
| Account, contact, and eligibility information | Name, email address, login credentials or authentication identifiers, account settings, and age or age range. For users ages 13–17, user attestation of parent/guardian permission; for a purchase or subscription, user representation of permission to buy and authority to use the payment method. | Create and administer your account; apply age rules; maintain minor-user attestations; communicate with you; secure access. |
| Educational pathway and profile information | Intended nursing pathway; general location such as San Diego or Los Angeles; whether prerequisites are not started, in progress, or completed; specific completed prerequisite courses; course grades and calculated GPA; target start term; TEAS status or score; checklist progress; saved recommendations. | Generate and save personalized planning information, recommendations, and checklists. |
| Payment, subscription, and transaction information | Purchase or recurring charge amount; date; status; discount or promotional code; payment method type; transaction identifier; processor customer/subscription identifier; subscription tier; billing interval; subscription start, renewal, change, and cancellation information; and limited billing or contact information received from a payment provider. Complete card numbers and card security codes are intended to be collected and stored by the applicable provider, not PinPathRN. | Enroll and administer paid plans; process and confirm purchases and renewals; apply tier-based access; process plan changes and cancellation; maintain accounting records; prevent fraud; support billing questions. |
| Communications and feedback | Support requests, emails, survey responses, bug reports, suggestions, and other information you choose to send. | Respond to you; troubleshoot; improve the Service; maintain records of requests. |
| Device, log, and usage information | IP address; browser and device type; operating system; approximate location inferred from IP; login and access times; pages or features used; referring pages; error, performance, and security logs; cookie, SDK, or similar identifiers. | Operate, secure, debug, measure, and improve the Service. |
3. Sources of Information
We collect information:
- directly from you when you create an account, complete the onboarding survey, update your profile, use a checklist, communicate with us, enroll in or change a subscription, cancel a subscription, or make another purchase;
- automatically from your browser, device, and interaction with the Service, including through hosting, logging, security, and analytics technologies that are actually enabled; and
- from service providers, such as Stripe, Square, app marketplaces, other payment processors, hosting or database providers, authentication providers, communications providers, and security or analytics vendors. Payment processors may send PinPathRN transaction and subscription status information through webhooks or similar service-to-service communications.
4. How We Use Information
We use personal information to:
- determine age eligibility and administer minor-user attestations;
- create, authenticate, maintain, and secure accounts;
- save survey responses, profile information, checklist progress, and preferences;
- generate, display, and improve personalized nursing-pathway and school recommendations;
- operate, maintain, test, debug, secure, and improve the Service;
- enroll and administer subscriptions; process or confirm purchases and recurring payments; synchronize subscription status; provide tier-based access; process plan changes, cancellation, discounts, and failed-payment states;
- respond to support requests, provide service messages, and send administrative, billing, renewal, cancellation, or security notices;
- analyze usage and performance, develop new features, and evaluate beta feedback;
- detect and prevent fraud, abuse, unauthorized access, and violations of our Terms of Service;
- comply with law, respond to lawful requests, protect rights and safety, and establish or defend legal claims; and
- carry out another purpose disclosed to you at collection or with your consent.
We may use automated or rules-based processing to match information in your profile with program or pathway criteria and generate recommendations. These recommendations are provided for educational-planning purposes and do not determine admission, eligibility, licensure, employment, or other outcomes.
5. How We Disclose Information
We may disclose personal information to the following categories of recipients for the purposes described below:
- Service providers and contractors. Hosting, managed-database, cloud infrastructure, authentication, email, customer-support, analytics, security, development, and professional-service providers that process information to help us operate the Service.
- Payment processors, app marketplaces, and payment participants. Stripe, Square, app marketplaces, other payment processors, and, as necessary, payment networks, banks, fraud-prevention providers, or other participants involved in processing a purchase, subscription, renewal, plan change, cancellation, refund, or payment dispute.
- Professional advisors. Attorneys, accountants, insurers, auditors, and other advisors in connection with services they provide to PinPathRN.
- Legal and safety recipients. Courts, regulators, law enforcement, government agencies, or other parties when we believe disclosure is required by law or appropriate to protect rights, safety, security, users, PinPathRN, or the Service.
- Business transaction recipients. Actual or prospective buyers, investors, lenders, successors, or transaction advisors in connection with a merger, financing, reorganization, bankruptcy, or sale of all or part of the business, as permitted by law.
- Recipients you direct. A school, advisor, or other person only when you direct or authorize the disclosure or use a feature designed to share information.
Developers or contractors may access personal information only as authorized by PinPathRN for work needed to build, support, test, or secure the Service.
6. Payment and Subscription Processing
Payment and subscription processing may be provided by Stripe, Square, an app marketplace, or another third-party payment processor made available for the applicable purchase or subscription. Payment information submitted through a third-party payment service is processed under that provider's applicable terms and privacy notices. Depending on the service, a payment provider may process information on PinPathRN's behalf or independently for its own purposes.
A payment provider may retain the payment credentials needed to process authorized recurring charges. PinPathRN does not intend to receive or store complete card numbers or card security codes. We may receive and retain limited payment and subscription information, such as your name or contact information, amount, date, transaction status, transaction identifier, payment method type, processor customer or subscription identifier, subscription tier, billing interval, current subscription status, renewal information, plan changes, cancellation status, and limited billing information. That information may be used to keep paid access synchronized with the subscription status maintained by the payment provider.
For users ages 13–17, the applicable purchase or subscription process requires the user to represent that parent/guardian permission was obtained and that the user is authorized to use the payment method.
7. No Sale of Personal Information or Behavioral Advertising
PinPathRN does not sell personal information. We also do not share personal information for cross-context behavioral advertising and do not permit third-party advertising networks to use Service activity to target ads across unrelated services. We do not use personal information submitted in the onboarding survey to advertise third-party products.
This statement does not prevent disclosures to service providers, payment processors, advisors, legal recipients, or transaction participants for the operational purposes described in this Policy.
8. Cookies and Tracking
The Service and its providers may use cookies, software development kits (SDKs), and similar technologies for login, security, performance, analytics, and other operational purposes. PinPathRN does not use cross-site behavioral advertising or track users across unrelated websites, applications, or services for advertising purposes. We do not permit third-party service providers to collect personal information through the Service over time and across unrelated websites, applications, or services for their own advertising purposes. Third-party service providers may otherwise collect information through the Service as needed to provide the operational services described in this Policy and as described in their own privacy notices.
9. Aggregated and Deidentified Information
We may use personal information for the purposes described in this Policy. We may also aggregate or deidentify information and use and disclose aggregated or deidentified information for analytics, research, product development, business planning, and other lawful purposes. To the extent we maintain information as deidentified, we will not attempt to reidentify it except to test whether our deidentification measures are effective or as otherwise permitted by law.
10. Retention
We retain personal information for as long as reasonably necessary or appropriate to provide and operate the Service, administer accounts and subscriptions, maintain business and transaction records, protect the security and integrity of the Service, comply with legal, tax, accounting, consumer-protection, or regulatory requirements, resolve disputes, enforce our agreements, establish or defend legal claims, and carry out the other purposes described in this Policy.
Retention periods may vary based on the type of information, the purposes for which it is processed, operational requirements, and applicable legal requirements. Subscription-consent, transaction, billing, cancellation, and related records may be retained for the periods reasonably necessary to document authorization, administer the subscription, satisfy accounting or chargeback requirements, and comply with applicable law. Information may also remain in backups or other systems for a period of time after deletion from active systems.
11. Security
We use reasonable measures designed to protect personal information. However, no method of transmission, storage, or security is completely secure, and we cannot guarantee absolute security.
12. Your Choices and Privacy Requests
Registered users may review and update much of their profile information through the Service. You may submit a request concerning your account information at privacy@pinpathrn.com and request account closure through the Delete Account option in your account settings within the Service. Subscription cancellation is governed by the Terms of Service and the cancellation method made available for the applicable subscription. We will process privacy requests as required by applicable law and may provide additional choices through the Service.
We may verify your identity before acting on a request. We may deny, limit, or retain information in response to a request when permitted by law, including to complete a transaction, maintain security, comply with law, preserve legal claims, document subscription or purchase authorization, or protect another person's rights. Deletion from active systems may not immediately remove information from protected backups.
Depending on applicable law, you may have rights to access, correct, delete, or obtain a portable copy of personal information, opt out of certain processing, use an authorized agent, appeal a request decision, or receive protection against unlawful discrimination for exercising privacy rights. Submit applicable requests to privacy@pinpathrn.com, and we will respond as required by law.
You may opt out of nonessential marketing emails by using the unsubscribe link. You may still receive transactional, account, subscription, billing, renewal, cancellation, security, or legal messages.
13. Children's Privacy
The Service is intended for users age 13 or older and is not directed to children under 13. We do not knowingly collect personal information from children under 13. Users ages 13–17 may create and use their own account only with parent/guardian permission, and we may require the user to attest that permission was obtained. If you believe a child under 13 provided personal information to us, contact privacy@pinpathrn.com. We will investigate and take appropriate action, including deletion when required by law.
14. United States Processing
PinPathRN is based in California, and the Service is intended for the United States. Information may be processed or stored in the United States and other locations where our service providers operate, subject to applicable safeguards. If you access the Service from outside the United States, privacy laws may differ.
15. Third-Party Links and Services
The Service may link to schools, testing organizations, licensing boards, or other third-party websites, applications, or services. This Policy does not apply to those parties; review their privacy policies before providing information. PinPathRN is not responsible for their privacy, security, or content.
16. Changes to This Policy
We may update this Policy as the Service, vendors, or legal requirements change. The revised Policy will identify a new effective date. If a change is material, we will provide reasonable notice through the Service, by email, or by another appropriate method before the change takes effect when required. We will obtain consent if applicable law requires consent for a new use of information.
17. Contact Us
Questions or requests regarding this Policy may be sent to:
PinPathRN LLC, Attn: Privacy
Email: privacy@pinpathrn.com | Website: https://pinpathrn.com/
© 2026 PinPathRN LLC. All rights reserved.